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FAQ's

 

Do you have delivery service?

 Unfortunately... we do not offer any delivery services at this time.

What happens if I'm not able to pick up my order?

You can E-mail us to: turrusbakehouse@gmail.com and we will try to accommodate the best time for both parties.

Do you have a store front?

At the moment  we don't have a store front; We are an online store. In our online store you can place your order for  shipping or pick up. For pick up  orders we are located in Central Florida, in the Haines city area.

Why can't I order just one cookie?

We have a minimum order of four cookies.  We bake as the orders are made and our product requires a significant amount of time and investment, that way we can maximize the efficiency of the process and guarantee we have the supplies and resources to fulfill the orders.

What are your shipping and pick-up days and times?

We ship nationwide throughout USA & Puerto Rico. We Ship every Monday and Tuesday. By placing an order, I understand that the shipment of all weekly menu orders  will be processed on Friday and will take 3-4 business days to be shipped on Monday and Tuesday by the shipping company.

Why not all the flavors are available every week?

Products are subject to seasons and availability. We can't guarantee and specific product will be available every week in our menu.

                         Allergies Information:

We are a cottage bakery which means (We bake from home). At Turru's Bake House  we do our best to avoid cross contamination... however, we share all our equipment and utensils to bake our products.

Please note that in our production area we process wheat, nuts, eggs and dairy, so we are not an allergen free environment.

What type of ingredients do you use on your products?

We use high quality ingredients  without preservatives and as fresh as possible to be able to offer you the best products. Ingredients not listed in specific order:

Butter, vegetable shortening, brown sugar, refined sugar, eggs, wheat flour, cocoa powder, different type of  spices,  Belgium chocolate, nuts, essences, leavening powders, dairy, dehydrated fruits, and some candies for topping and visualization, salt.

Do you offer vegan or gluten free products?

Unfortunately... at this time we are not able to offer vegan or gluten free products.



Cookie Care

You can keep our cookies in the same packages without opening up to one week.

Storage: Store cookies in an airtight container at room temperature to maintain freshness. Avoid storing them in direct sunlight or in areas with hight humidity.

Freezing: For longer storage, cookies can be frozen in an airtight container for up to three months. thaw frozen cookies at room temperature before serving.

Reheating: To revive stale cookies, place them on a baking sheet and warm them in a preheated oven at 300 F (150 C) for 3-5 minutes. Allow them to cool slightly before enjoy them (RECOMMENDED).

Enjoyment: Enjoy your cookie within 3-5 days for optimal freshness. Share them with family and friends, or just as a treat to yourself... you deserve it!!!